Every call,
turned into evidence.
AveCalls transcribes your sales and support calls, scores them against your QA standard and links every insight to the moment it happened. Reports, scorecards and coaching your team can check, not just trust.
What happens to a call
- Evidence-linked reports
- Human-reviewed QA
- Coaching from real calls
How it works
Upload. Analyse.
Coach.
Click any insight and land on the moment. AveCalls cites what was said, by whom and when, so managers review the conversation instead of a summary of it.
Upload or connect
Add recordings or connect your call platform. Calls are transcribed with the agent and the customer separated.
Analyse every call
AI writes a report and a QA scorecard for each call, with every claim linked to the transcript moment behind it.
Coach from real calls
Agents receive AI coaching reports and focused assignments built from their own conversations.
Transcript · agent and customer separated
“I’ll be honest, the price increase caught us off guard.”
“Another vendor quoted us about fifteen percent less for similar seats.”
“I’ll send a side-by-side proposal by Thursday and book a pilot review with your ops lead.”
Evidence-linked findings
Pricing objection at 00:12. Competitor quote referenced at 00:25. The recording disclosure came late, after 30 seconds. Sentiment turned positive once value was tied to the customer’s pain point.
Suggested next step · CRM
Move the deal to “Proposal” and create a task for Thursday.
Inside the product
From the recording
to the next conversation.
Quality, compliance, coaching and customer context, built from what was actually said.
- 01
Evidence-linked reports
Every statement in a report points to the moment it happened. Open the call at that second and hear it for yourself.
- 02
AI QA scorecards, human-reviewed
Score every call against your own criteria, not a sample. Reviewers approve or adjust, and the AI’s original score is kept.
- 03
Compliance checks
Check required disclosures and scripts on every call, and flag high-severity issues to the people who need to know.
- 04
Objection and sentiment detection
See where a conversation turned and why: pricing objections, competitor mentions, buying signals and changes in sentiment.
- 05
Coaching reports and assignments
Give each agent their strengths, their gaps and focused practice tasks, drawn from their own calls.
- 06
Built-in CRM
Keep customers, companies and deals beside the calls, with AI summaries and next-step suggestions that need a person to accept them.
- 07
Ask your calls
Ask questions in plain language across the calls you may see. Answers come only from transcripts, with citations that open the call at the right moment.
- 08
Knowledge base
Upload price lists, policies and product notes. AveCalls checks what agents said against them and flags contradictions with evidence.
- 09
Team and topic analytics
Follow trends by team, agent, topic and objection, with alerts and a weekly summary in each person’s language.
Who it’s for
One record of the call.
For every team that needs it.
Sales, support, contact centres and QA work from the same evidence.
- 01
Sales teams
Objection and competitor tracking, AI next steps and calls logged to your CRM.
- 02
Customer support
Sentiment, topic trends and automatic follow-up flags.
- 03
Contact centres and agencies
Several clients in one account, kept apart in separate branches with their own calls, scorecards and knowledge.
- 04
QA and compliance
Custom scorecards and compliance checks applied to every call, with a person reviewing the result.
Connected to the tools you use
Your calls come in.
The results go where you work.
Recordings arrive from your call platform, and each analysed call is logged on the matching contact in your CRM with its summary, score, next steps and a link back.
- 01
Telephony
Upload recording files, or send calls in from your phone system through the API or a signed webhook.
- 02
CRM
Log analysed calls to HubSpot, Salesforce, Pipedrive or Zoho CRM, without overwriting what your team entered.
- 03
Languages
The interface, emails and AI reports in English, German and Albanian, chosen by each person.
Implemented with StarLabs
Make it part
of your quality process.
We set up AveCalls around your teams, your scorecard and the systems your calls already pass through, then test the complete workflow with you.
- 01
Connect your calls
Agree how recordings arrive: your call platform, uploads or the API.
- 02
Define your standard
Turn your QA criteria, required disclosures and knowledge into scorecards and checks.
- 03
Connect your CRM and teams
Set up CRM logging, teams, branches, roles and who sees which calls.
- 04
Review, train and hand over
Review the first reports together, train reviewers and managers, and agree ongoing support.
Diagnose → Design → Implement → Train → Support
A closer look
Before you get started.
See AveCalls with your calls
Bring a few recordings.
We’ll show you the evidence.
Tell us who reviews your calls, the standard you score against and the systems that need to connect.